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Back in 2013, we made the mistake of selecting a light color grout for the ceramic tile floors in our new home. Over the last 9 years, mopping, dogs, and life, in general, stained the grout. At our last house, my wife and I used wire brushes to hand-scour the grout and the work was exhausting! This time around, we decided to pay to have it done. The quote gave us a little sticker shock, but after what we experienced when we cleaned grout before, we decided to give Sir Grout a try. Carlos was courteous and professional and honored my wish for a start time that would be after my wife had left for work, so she could get ready in complete privacy.
They were booked up, so the time from quote to cleaning was less than four weeks. I expected loud equipment but was pleasantly surprised to experience quiet cleaning equipment and was able to get remote work done, during the process. We had the grout cleaned in six rooms and one tile replaced as it had been cracked by something heavy being dropped on it. The work was done in about 7 hours. The grout and tile floor now look like they did when we first bought the house! Although that was the goal, I was shocked at how good it looked. The improvement in appearance was honestly far better than I expected.
Some of the other reviews state that their grout was just painted, rather than cleaned. I was at home for the entire project and I saw no evidence of that. Others stated that a few months after the grout cleaning, the grout went back to looking dirty. I asked Carlos about how long the cleaning could be expected to last and Carlos explained they have two products. One of them DOES have to be redone after some time. I think he said 2-3 years. I asked about a PERMANENT solution, since I am a low-maintenance type of guy. That's the service we paid for. You can bet that I'll be extremely disappointed if the permanent fix turns out to be temporary...and I'll update my review. In the meantime, we'll enjoy our like-new floors!
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